Plants are shipped to all 50 States of the USA and Puerto Rico.  Plants are shipped potted, unless otherwise indicated.  Shipping options include USPS or UPS.  Customers will be emailed with tracking information.  Local customers also have the option of curbside pickup.  No international shipping of plants is permitted. Only spores can be shipped internationally.

Orders are shipped the following Monday and Tuesday after they are placed. We attempt to avoid situations where packages may sit in prolonged storage over a weekend.

It may take a few hours to one day for tracking to update. The first business day is considered the following day the tracking number is sent. For example, for UPS Next Day Air, it is usually delivered in one business day. If it was sent on Monday, the tracking may not be updated until Tuesday (the first business day), then delivered on Wednesday.

We cannot be held responsible for shipment delays made by the carrier. If you experience a delay or your shipping box incurs damage while in the carrier's care, please reach out immediately and we will help you open a case if needed.

Customers must provide a delivery address which receives USPS packages.  Please note that if you select UPS shipping, they are unable to deliver to PO boxes.  If there are failed attempts by the shipping carrier to deliver the package, it is the customer's responsibility to contact their local post office (or UPS for UPS shipments) to make delivery arrangements within 2 days of the failed attempt.  Otherwise, we cannot guarantee live arrival.

All shipments are regarded as delivered when indicated as delivered by the carrier's tracking system.  Delivery issues beyond this will need to be brought as a claim with the carrier or local authorities. 

Shipping Ranges and Protective Packaging

Plants are living organisms, and each variety has an ideal temperature range for safe shipping. If temperatures fall outside a plant’s safe range, your shipment may be held or automatically shipped with extra protective measures, such as insulated boxes, heat or cooling packs, or additional packaging layers.

Damaged Packaging

If a product arrives damaged with evidence that the packaging was damaged, we require the customer to contact us immediately and keep the packaging intact so the respective carrier can inspect the parcel for insurance claim purposes.

Description of Mail Service Options

We offer a variety of mailing options via UPS and USPS including overnight, 2 day and 3 day service.  UPS is currently delivering on time more reliably than USPS.  Please also note that UPS does not deliver on Saturday or Sunday.

USPS Priority Mail is generally delivered in 1-7 business days depending on the customer location.  Transit times may vary due to regional mail volumes and there may be increased transit time during certain times of the year. 

USPS Priority Mail Express is delivered in 1-2 days to most customer locations (exclusions do apply to some regions)

Other Plants reserves the right to upgrade shipping service at our discretion.  We may reach out to the customer concerning alternate shipping options if additional funds are required for a recommended shipping service.

If any issues occur with delivery, please contact us at palmercrippen@yahoo.com